Payments made for advertising campaigns (impressions or clicks) are non-refundable once the ad is approved and activated on the platform.
EDT ADS uses automated and manual systems to detect invalid or fraudulent clicks.
If invalid clicks occur, no refund will be issued.
Accounts generating invalid or fraudulent traffic may be suspended or terminated without notice.
If a publisher violates our policies, including invalid clicks, fake traffic, bot usage, or manipulation of impressions:
Earnings will be withheld.
No refund or payment will be issued.
The account may be terminated immediately.
Refunds will not be issued for mistakes made by advertisers, including:
Wrong ad targeting
Incorrect budget settings
Incorrect ad content
Poor ad performance
Advertisers are responsible for reviewing their campaigns before submitting.
If a verifiable system error on EDT ADS prevents an ad from running at all:
We may issue a partial or full credit to the advertiser’s account (not cash refund).
Credits can only be used for future ads.
Any dispute must be reported within 48 hours of noticing the issue.
After 48 hours, EDT ADS is not obligated to review or refund any transaction.
For refund-related questions:
Email: ads@edt.ng
Location: Lagos, Nigeria